FORGOT YOUR DETAILS?

We know that you may have questions that you need instant answers to. That's why we have decided to create this page where we have already answered a few. If you still cannot find the answer to your question on this page feel free to use our contact page and we will send you an answer in 1 to 2 business days.

DESIGN QUESTIONS

Yes, click on the link to Download Templates.

Our bleeds vary depending on the product. Please refer to our Download Templates page or our Preparing Files page for more information on the specific bleed for your product. Keep in mind that any files that do not have the proper bleed may delay the order, and add costs.

We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim the bleed off of each side, which will result in the desired trim size.

Simply add the appropriate bleed to each dimension of your digital layout. Please add all the crop marks, and make sure all critical elements (text, images, logos, etc.) are at least 0.125" inside the side of the Safe Zone. Anything left close to the side may be cut off during trimming. Allow 1/16" cutting space around the Trimming Zone. Please refer to our Download Templates page or our Preparing Files page for more information on bleeds and crop marks.

PRINT QUESTIONS

Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.

All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black).
Color density less than 15% may not print.

Depending on what product you are ordering, it will either have aqueous coating or UV coating.

Currently we are unable to accept custom size orders through the online ordering system.

Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).

WEBSITE QUESTIONS

To view the details and status of your order
1. Click on "My Account." Enter username and password to log in.
2. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Simply click the account/register on the top or bottom of the website. Fill out the required information and we will send you an email confirmation. After your email is confirmed you will be officially registered with the site.

On the top of the page you can click LOGIN. This will pop up the username password feature on the website. On this same pop up you will be able to click forgot your password. Type in your username or Email and we will send you a password reset link.

GENERAL QUESTIONS

Center City Print will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.

Center City Print is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.

Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit.
Customer must notify Center City Print within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received.
All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

TOP